Business Systems Analyst

POSITION DESCRIPTION: The IT Business Analyst is typically known as the bridge between the business and technology. The successful candidate must be capable of effectively communicating at all levels of the organization. This person must develop strong relationships in order to gain the confidence and respect of our business partners as well as other IT department members in a complex and rapidly changing technical environment. KEY TASKS AND RESPONSIBILITIES INCLUDE: -Reviews, analyzes, and evaluates business, systems, and user needs. -Identifies all stakeholders and works with project leadership to ensure stakeholder participation. -Accurately captures information provided in elicitation sessions using multiple elicitation techniques. -Writes high-quality and precise business, functional and configuration requirements for use by internal and external stakeholders (business and technical). -Solve application incidents, analyze issues and identify their source. Perform root cause analysis to determine and drive potential solutions.. -Deliver reports, dashboards and other data imports and exports. -Manage change requests from multiple sources and prioritize appropriately. -Configure and deploy change requests while adhering to established change control procedures and documentation requirements. -Supports multiple accounts and initiatives simultaneously. -Provides pre-production support/triage for the Product Delivery during client site development, QA and UAT. -Provides post-production support/triage for the business and client stakeholders upon release of new and updated client sites. -Assist other developers with assignments through mentoring and code reviews Job Requirements REQUIREMENTS: -Bachelor's degree in Computer Science, Business, or Communications -3 to 5 years with Middleware technologies -Client-facing experience (elicitation, demos, presentations) -UAT experience (test cases, on-site facilitation) -Proficiency with all Microsoft Office applications -Previous experience with ERP systems is a plus -Strong with all facets of Microsoft Project. For immediate consideration, please submit your resume to Emily.schmitt@rht.com

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