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Telephone Sales Representative

We are looking for a self-motivated, detail oriented person to sell our portfolio of products directly to
customers by cultivating and maintaining positive customer relationships. This includes initiating calls
to customers, building rapport, recommending modifications to products and services, with the end result
being the promotion of customer retention, driving direct sales and assurance of an overall superior customer
service experience. Drive continued penetration of our portfolio into accounts, focusing on relevant products
that match customer needs.
o Establish and maintain quality customer relationships by delivering exceptional customer service,
establishing rapport, identifying and exceeding customer needs and expectations. Achieve customer retention
goals; follow- up with consumers as required, to close sales and meet/exceed revenue goals.
o Build and maintain effective relationships with new and existing customers. Proactively and consistently seek opportunities to promote and sell our brands based on client purchase history.
o Acquire in depth industry and brand knowledge in order to articulate product features, benefits, pricing and make recommendations to include core and craft products.
o Attend and actively participate in sales meetings or relevant sales training in order to ensure
appropriate sales techniques are being used and accurate information is being communicated to customers.
o Visit select customers to establish strong personal relationships and understand customer's business
first-hand.
o Perform other job related functions as assigned.
Qualifications
o High School Diploma required
o At least one year of sales experience
o Must have excellent verbal communications skills in order to effectively communicate with direct customers on the telephone and internally
o Must maintain strong working knowledge of portfolio and products, including core and craft products
o Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
o Highly proficient computer skills, including MS Office Suite
o Must be 21 years of age

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